Terms & Conditions

ATTENTION!
Please be aware of the fact that from the 26th December until the 3rd of January there is no restitution possible.
Please be aware of the fact that during Kingsnight and Kingsday (from the 26th April until the 28th of April) there is no restitution possible.
Please be aware of the fact that during the Gay Pride (from the 4th and 5th of Augustus) there is no restitution possible.
Please be aware of the fact that during the IBC congress (from the 14th until the 19th of September) there is no restitution possible.

Your credit card details are required to guarantee your booking up to your arrival at the hotel. Payment will be made exclusively to the hotel. If you cannot take up your booking, you need to cancel no later than 5 days before your date of arrival. Please take into account that the date of arrival starts at 23.59 am (CET.) Any booking not taken up and not cancelled 5 days before arrival, or in case of a no-show, the total price of the booking will be charged. A different cancellation policy may apply for group bookings (3 or more rooms). For group bookings the total amount of the price for the stay needs to be paid no later than 30 days before arrival. For group bookings cancellation free of cost can be done up before 30 days of day of arrival. The hotel reserves the right to pre-authorise credit cards prior to arrival.

Payment: Visa, Mastercard, American Express, ATM, PIN, Maestro, Diners Club

PLEASE NOTE: In case you booked a room or package for the dates stated above, the following conditions are applicable:
Your credit card details are necessary to qualify for this promotion. No change or cancellation can be made after booking. Upon booking, you accept to be charged for the full price of the stay, this amount is non refundable in case of cancellation or change of dates of stay.